RESPONSIBILITIES
➢ Day to day as an executive and tier 1 support Providing desk side support including white glove service to
executive team and on-site level 1 support to users.
➢ Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
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➢ Deployment of computer hardware, systems software and applications.
➢ Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues.
➢ Active Directory for user account management.
➢ ServiceNow ticketing system.
➢ SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software’s Windows 10 Microsoft Office365 Microsoft Teams Skype For Business One drive Data migrations and backups Laptop and Desktop deployments Well-developed time management skills Ability to work independently as single handed onsite.
➢ Providing desk side technical support for users including walk-ins and calls & support tickets generated.
➢ Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
➢ Troubleshooting hardware/software and network issues.
➢ Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix.
➢ Work with project offices to ensure project continuity and be able to deliver on time.
ESSENTIAL QUALIFICATION
➢ Bachelor’s degree in computer science or information technology.
➢ Proven work experience as a desktop support engineer or support technician.
➢ Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
➢ Knowledge of popular operating systems, software applications, and remote connection systems.
➢ Ability to solve complex hardware and software issues.
Job Type: Contract
Contract length: 12 months
Pay: From ฿45,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Deskside support: 2 years (Preferred)
