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Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
As a Spa & Wellness Membership Coordinator, you will be responsible for below.-
- Responsible for the sales program related to memberships, packages, and retreats programming of the Spa, Wellness and Recreation.
- Anticipate guests’ needs when selling membership, packages to our guests promoting the Spa & Wellness in all aspects (showrounds, telephone/ email/web enquires).
- As a main point of contact for all Spa, Wellness, and Recreation services and membership related inquiry.
- Respond to all enquires in a professional and timely way whilst following our guidelines.
- Ensure that all correspondence and data input for the Spa & Wellness is accurate & timely.
- Ensure accurate capture of data and revenue and provide relevant information to Operations.
- Review reservation entered on previous day to ensure that selling strategy and process are followed.
- Work with the hotel PR’s, Digital Marketing for the digital promotion strategy.
- Audit the guest feedback and develop proactive plans to exceed guest expectations by continual improvement.
- Implement strategies and initiatives to prevent reoccurring or possible issues at time of booking that could impact revenue or guest experience.
- Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers, and payments.
- To proactively send a membership expiration reminder and encourage for the membership renewal accordingly.
Qualifications
- At least two years of experience in Spa & Wellness program development or related field.
- Knowledgeable in Spa & Wellness.
- Dedication to providing great customer service
- Excellent communication, interpersonal, and organizational skills
- Proficient in English, both written and spoken
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