Customer Service Manager

 

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Job title:

Customer Service Manager

Contract type:

Permanent

Location:

Chiang Mai

Specialisation:

Engineering & Manufacturing

Reference:

PR/112131

Contact details:

Gavyn Anekwiang (Kevin)

Contact email:

gavyn.anekwiang@jac-recruitment.com

Job published:

August 18, 2023 17:41

POSITION: Customer Service Manager
PRODUCT: Electronic Manufacturing Services
SALARY: 40,000 - 70,000 THB
LOCATION: Chiangmai, Thailand

Responsibility:

• Building and maintaining profitable relationships with key customers
• Overseeing the relationship with customers handled by your team
• Identify ways to work more efficiently and reduce waste
• Manage team of Customer Service Executives
• Set annual and quarterly targets for each Customer Service Executive
• Set incoming order and growth targets & assure these are met, if not met understand the reason & provide plan to keep on track
• Provide customer service executives tools to meet those targets
• Resolving customer complaints quickly and efficiently
• Looking after a few strategic accounts
• Expanding the customer base/ assist with customer acquisition
• Identify accounts with growth potential
• Coordinate, take part & prepare for annual Business Reviews with customers (Business Development, OTD, Quality performance, general review of customer service & other feedback) - Liaise with international Sales (i.e. French, Swiss) to meet Strategic Sales Plan
• Liaise with engineering, purchasing and planning teams to ensure the customers' demands are met and surpassed

Qualifications

• 5-6 years experience, 2-3 years of which have been completed in a Managerial position
• Electronic manufacturing or manufacturing experience preferred
• SAP knowledge or experience in other ERP system
• International experience and additional language (i.e German language, French, Chinese)

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